Wine Club FAQ


Can I change the wine in my shipment?

Yes. Your shipment is fully customizable. Prior to each shipment, we will let you know what to expect in the upcoming shipment. If you would like to change any of the wines in your shipment, e-mail info@foundrywines.com.


What if I don’t like the wines?

We stand behind all wines featured in the Foundry Wine Club. If you don’t like the wine or believe it may be faulty please email info@foundrywines.com for a replacement.


When will my credit card be charged?

Your credit card will be charged as each shipment is processed, approximately one (1) week prior to shipping.  


Why is the cost of my shipment different each time?

Because each shipment has a different variety of wines with different retail prices, the cost of the shipment ranges. It is calculated by taking the total retail value and discounting it based on the level of club membership. Claret members receive 20% off, Classique members receive 25% off, and Apparat members receive 30% off each shipment and any purchases.


Can I gift a membership?

Absolutely! If you would like to gift a membership, simply email info@foundrywines.com and our concierge will get back to you with the details.


How can I order more wine directly from one of the client wine brands?

You can learn more, and purchase, more of our client wine brands directly on their website or by emailing our concierge at info@foundrywines.com.


General FAQ


Can I change the wine in my order?

Unfortunately it is not possible to change the wines online for an upcoming order. We may be able to accommodate requests by phone. Please call 707.637.8821 if you would like to try to change your order.


How much do I pay for delivery?

Shipping charges will vary based on method, number of bottles in the shipment, and delivery address. Packages are shipped via FedEx, UPS and GSO. All wine shipped requires an adult signature upon delivery. For this reason, we strongly recommend shipping to a business.


Can I order gift packaging?

We are working on it! Unfortunately we are not currently set up to offer gift packaging.


How can I cancel my order?

Please call 707.637.8821 if you need to cancel your order. Cancellations can be made up to 24 hours before your next shipment leaves our facility.


How do I track my order?

Once the shipment leaves our facility, you will receive tracking information via email.


I’m choosing wine for a special occasion, can you help?

Yes! That is what we are here for. Please call 707.637.8821 or email info@foundrywines.com for special pairings, event ideas and suggestions.


How does the money-back guarantee work?

If you are unhappy for any reason with any of your wines please contact us to get a replacement or refund.


What states do you deliver to?

We cannot ship to Alabama, Delaware, Kentucky, Oklahoma, Rhode Island, South Dakota or Utah. Occasionally we may get a wine that may not be able to ship to your state. In that case we will advise you and suggest a replacement.


What if I cannot be home to sign for the delivery?

If you know you’re not going to be home, it is a good idea to list your business address for delivery. The person signing for your wine must be 21 and over. If no one is home, the shipment may not be delivered. Depending on the carrier, they may retry to deliver or it may be held for you at UPS (or the carrier’s facility).